University Pharmacy is owned by the University of Helsinki. In addition to its main pharmacy in Helsinki, the company has 16 branches in different parts of Finland. University Pharmacy supports research and teaching through its operations, and is the main employer of pharmaceutical staff in Finland.
2009 in brief
Turnover and profit
The Pharmacy's turnover in Finland remained at the same level as in the previous year at 268.4 million euros.
Staff
The University Pharmacy employed approximately 936 people in 2009, 56 per cent of which were pharmaceutical staff. In accordance with the human resources strategy, business goals were supported by activities such as training, high-quality management and well-being at work.
Key customers and services
At the end of 2009, 800,000 key customers were involved in the loyalty programme of University Pharmacy. Improvement of drug safety and guidance in the correct use of products are the core of the loyalty programme. The customer magazine, out four times a year, is posted to well over 450,000 addresses.
Customer service support
The customer service operations of University Pharmacy are supported by centralised management. For example, University Pharmacy produces its own product line, special on-demand products and sterile products. Quality management assures a high degree of production quality and patient safety. In addition, information and financial management, training, marketing and communication operations are centralised.
Estonia and Russia
University Pharmacy has extended its business operations to neighbouring countries. The first branch in Estonia was opened in 2004. The company has operated in Russia for four years now.
At the end of 2009, there were 11 YA Ülikooli Apteek in Estonia and eight YA Universitetskaja Apteka in St Petersburg. The number of staff in Estonia and Russia was 173 in total.
Contact information and business hours